Did you know the human head weighs 8 pounds? It can handle some praise!

Posted: October 17, 2012 in Uncategorized

Most CEOs wouldn’t be caught dead watching a romantic comedy. But doesn’t everyone need to watch a good chick flick over a bowl of ice cream from time to time? Cue the love scenes, the tears and the famous cheesy lines that define a generation. Real world CEO’s would be well advised to watch one RomCom in particular. The lessons learned in Jerry Maguire can be brought back to the boardroom.

Think of yourself as Tom Cruise (go on, enjoy the moment). Are your employees saying: “Show me the Money…..!” or “You Complete Me”.

Chances are, if you are going to hang on to your leading characters and stars, you need to look at your approach to rewards and recognition. The paycheque is rarely the main motivator. Your people are after their perfect match, just like a true love story. They want rewards through benefits, the work itself, long term opportunities, and affiliation. At the end of the day, doesnt it all come down to a little credit for a job well done?  

Forbes magazine’s contributor Kevin Kruse blogs about the lessons from the team at Taj Hotels Resorts and Palaces. (Palaces? Now we are talking chick flick!)  An article from the Harvard Business Review examines how the hotel company continues to make their employees feel appreciated. This management style doesn’t just improve service, it was critical when a property was faced with terrorist attacks. The article reminds us that recognition, or “expressions of gratitude” must come from our front line managers. In addition, the article reminds us that timing is key… why wait for that annual review? I digged this article because it looks at five ‘keys’ of a specific case study which any hotelier could adapt, yet is universal in it’s message.

Stuck on how to give praise? As Jerry would say, “Help me, help you”…….

Be specific. Be timely. Be spontaneous…or be private, depending on the individual. Put it in writing, or put it on a plaque. Record a voicemail or send a text. Catch them on the spot. Recognize them in front of others, even if they are not there people will tell them what you said. Any way you do it… praise often to let them know they make a difference.

Who knows, a little recognition and you might just have them at hello.


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